General
This policy on the processing of personal data (hereinafter "Personal data policy") describes how Hotel Amerika collects and processes personal data about you. The personal data policy applies to the personal data that you submit to us, including when contacting our customer service or that we collect via our website, https://hotelamerika.dk. We are entitled to change this personal data policy at any time.

The personal data policy contains, among other things, information about what personal data is collected and what rights you have.

Hotel Amerika is the data controller for the processing of the personal data that we have received about you.

Our contact details are
Hotel Amerika
Amerikavej 48, DK-9500 Hobro
Tel: +45 9854 4200
Email: post@hotelamerika.dk
CVR No.: 27223443

What personal data we collect
We collect, store and process personal data about you in connection with your visit to our website and our hotel.

When visiting our website, we typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you show interest in.

When visiting the hotel or when booking a stay, we typically collect and process the following types of information: Name, address, e-mail address, telephone number, date of birth, credit information as well as information about your stay at our hotel, preferences, consumption and the like.

In connection with the provision of information, it will always be clear whether the provision is voluntary or is necessary for the completion of the desired action, e.g. booking a stay.

The information is generally collected directly from you, but we may also receive information from other sources, including independent providers of booking services.

Why do we collect personal data?

Booking of hotel stays
In order to complete the booking of a hotel stay, we process information about you for use in fulfilling the agreement regarding the hotel stay. We ask e.g. about your e-mail address so that we can send you a receipt for your purchase, phone number etc.

When you book a stay at www.hotelamerika.dk, your credit card details are processed by our payment provider.

Stay at our hotel
We process and store information about you in connection with your purchase of a stay with us and offer you the services that you may need. have ordered. We do this so that we have the opportunity to give you the best experience during your stay at our hotel and the best possible service for future stays as well.

In certain cases, we are obliged to ask you to present ID in the form of a passport or similar for documentation purposes, to ensure that it is you who has booked a stay with us.

We optimize your visit to www.hotelamerika.dk
When you visit our website, we collect information about you with the aim of collecting and processing information that can help us to optimize your experience on the website.

Marketing and newsletters
We also use the information to carry out targeted and relevant marketing. If you have given consent to receive marketing material or newsletters via e-mail, the purpose is to send information about current and upcoming offers, events and discounts with us.

If at any time you do not wish to receive these e-mails and newsletters, you can unsubscribe by contacting e-mail at post@hotelamerika.dk. After this, your personal data will be deleted, unless we can continue the processing on another legitimate basis.

Storage of your personal data
We take good care of your personal data, and a number of technical and organizational measures have therefore been taken to ensure that your personal data is not misused or lost.

Your personal data will be deleted when it is no longer necessary for us to process or store it for use for the above purposes or on the basis of another legitimate purpose, including on the basis of applicable legislation or in order that legal claims can be established, made applicable or defended.

Disclosure of your information
In order to provide you with the best service, we pass on certain information to third parties. Before passing on information to third parties who process your information on our behalf, we will always enter into the necessary data processor agreements to ensure a sufficient level of security.

The transfer of your personal data can generally be divided into:

• Group-affiliated companies
• Collaboration partners – These are, for example, data processors who process data on our behalf
• External suppliers – These are, for example, third parties when external marketing takes place
• Public authorities – Public authorities, including the Tax Agency, according to current legislation, have the right to access certain information.
• Your personal information is NOT sold to third parties.

You have rights
According to the data protection regulation, you have a number of rights in relation to our processing of information about you. The rights are the following:

• Right of access - You have the right to access the information that we process about you, as well as a range of additional information.
• Right to rectification – You have the right to have incorrect information about yourself corrected.
• Right to deletion – In special cases, you have the right to have information about you deleted before the time of our general general deletion occurs.
• Right to restriction of processing – In certain cases, you have the right to have the processing of your personal data restricted. If you have the right to have the processing restricted, we may in future only process the information - apart from storage - with your consent, or for the purpose of establishing, asserting or defending legal claims, or to protect a person or important public interests.
• Right to object - In certain cases, you have the right to object to our or lawful processing of your personal data. You can also object to the processing of your data for direct marketing.
• Right to transmit information (data portability) – In certain cases, you have the right to receive your personal data in a structured, commonly used and machine-readable format and to have this personal data transferred from one data controller to another without hindrance.

You can read more about your rights in the Danish Data Protection Agency's guide to the data subjects' rights, which you can find www.datatilsynet.dk

In connection with a request, we will ask you to confirm your identity or provide additional information. We require this to ensure that only you have access to your personal data and that it is therefore not passed on to someone pretending to be you.

Safety
We use the video surveillance for the prevention of crime as well as the safety of our guests.

The recordings will only be accessed and reviewed in case of suspicion of criminal acts or in connection with internal/external control. The recordings can also be reviewed in case of clarification of security-related incidents.

In the event of criminal acts or suspected criminal acts, the recordings may be disclosed to the police or if disclosure is required by law.

Inspectorate
You have the opportunity to complain about our processing of your data, if you are dissatisfied with the processing, to: Datatilsynet, Borgergade 28, 5, 1300 København K